Parents and supporters on tour
The team at Student Horizons has many years' in organising suitable packages for groups of parents and supporters that wish to join the main tour party in the destination.
Launching your parents/supporters tour
Firstly we ask that you nominate a one representative to represent the parents/supporters group to work with Student Horizons. This simplifies the process for your group and for Student Horizons.
Flights that are booked for the student group are based on a group airfare and specific tour dates. Parents/supporters can qualify for the group airfare but you generally (not always) have to travel on all the same dates. Anyone wanting to travel on totally different tour dates would usually need to look at a separate airfare and in such cases we prefer it if you make your own individual arrangements.
As a general rule we always recommend parents/supporters stay in different accommodation to the main group. There are two main reasons for this, the first being that invariably parents/supporters have a higher budget with higher expectations – and the 2/3 star hotel, which is great value for the main group, would not be suitable for parents/supporters etc. Secondly, pupils tend to gain more from being part of a tour group with all of their peers – as opposed to having any of their family around. Teachers and group leaders also often prefer that parents/supporters stay separately to the rest of the group. With this said we always work with you and the tour leaders to ensure everyone is happy.
Our ground support in your destination
Our agents overseas are known as our Ground Handlers and are there primarily for the benefit of the student group. This forms the bulk of the booking and most liaison in the destination takes place between the staff in charge of the tour group and our local Ground Handler. However, in many cases they are also there to answer any query you may have with regards your accommodation, local transport and excursion opportunities. They will either let you know the best way of contacting them or be contactable on a 24 hour number provided either by Student Horizons prior to departure or by them shortly after your arrival. If you do have any queries or problems whilst away you must contact the local agent who will try to resolve your problem over the phone, or in person if needs be. Each country is different and details for the Ground Handler will be provided in your final documents approximately two weeks prior to departure.
Your travel documents
These are sent out approximately two weeks prior to departure. They will contain information about your itinerary, addresses and telephone numbers for hotels, coach companies and some excursions. There will also be excursion details, hotel brochures and general travel advice.
For any further information please don’t hesitate to contact Student Horizons